1. What is Afrighartz?
Afrighartz is a creative space and global marketplace offering carefully curated fashion, paintings, artifacts, and cultural products to customers worldwide. We are dedicated to quality, celebrate creativity, and provide a platform that makes artistic expression accessible across borders.
2. How do I search for products?
You can search for products by entering the product name or a keyword into the Search Bar located at the top of any page.
For better results, try using general descriptions. Keep in mind that the more specific keywords you use, the fewer results may appear.
When you find a product you like, simply click on the product name or image to view full details.
3. How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea, or land) as well as the product’s weight and volume.
Different shipping providers have different pricing structures, so rates may vary. For more detailed information about shipping costs, please contact us directly.
4. Do you offer free shipping?
Yes, we offer free shipping on most of our products. Shipping methods may vary depending on your location.
5. How long does shipping take?
Delivery times vary by location. Estimated delivery is typically:
- 10–30 business days for most countries
- Up to 45 business days maximum in rare cases
Please note that our 2–5 business day processing time is not included in shipping estimates.
6. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information. In some cases, tracking may be limited depending on the shipping method used.
7. What is Buyer Protection?
Buyer Protection is a set of guarantees that allows you to shop with confidence on our website.
You are protected if:
- Your item does not arrive within the promised delivery timeframe.
- The item you receive is significantly different from its description.
- The item you receive was advertised as genuine but turns out to be counterfeit.
8. Do I have to pay customs fees?
Customs policies vary by country. Any customs or import duties are the responsibility of the customer once the package reaches the destination country.
9. Can I cancel or change my order?
Orders can only be modified or canceled within 24 hours of placement. Once processing has begun, changes may no longer be possible.
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and supporting photos. We will work quickly to resolve the issue.
11. How can I contact customer support?
You can reach us through our Contact page or by email. Our team is always ready to assist you with any questions or concerns.
12. What payment methods do you accept?
Afrighartz offers secure and convenient payment options for your orders. You can pay using:
- Mobile Money / Local Payment Options – Available
- Credit/Debit Cards – Visa, MasterCard, American Express
- PayPal – Fast and secure online payments
- Other Methods – Some regions may have additional payment options; check the checkout page for availability
All payments are processed securely, and your financial information is protected using industry-standard encryption.